Acceptance of terms
By accessing firstresponsevoyages.com, submitting a quote request, joining our SMS program, or booking travel with First Response Voyages LLC (“First Response Voyages,” “we,” “us”), you agree to these Terms of Service. If you do not agree, please do not use the site or our services.
Description of service
First Response Voyages is an independent cruise travel agency based in Sarasota, Florida serving clients nationwide. We research, quote, book, and support cruise travel for individuals, families, and groups. We are not a cruise line, airline, hotel, insurer, or tour operator. Travel is provided by third-party suppliers under their own terms, cancellation policies, and fare rules, which you agree to when you book. Quotes are estimates based on availability at the time of preparation and are not confirmed until a deposit is received and the supplier issues a confirmation.
User responsibilities
- Provide accurate names exactly as they appear on travel documents, plus accurate dates of birth and contact details.
- Obtain and maintain valid passports, birth certificates, visas, and any required health documentation.
- Meet deposit, final payment, and document deadlines communicated to you.
- Review supplier terms, cancellation penalties, and insurance options before booking.
- Use the site lawfully and refrain from disrupting, scraping, or attempting to gain unauthorized access to it.
Fees and payments
Our quoting and booking services are provided at no additional cost to you - cruise lines pay our commission. Any exception (such as a nonrefundable group deposit or a supplier fee) will be disclosed in writing before you pay. All payments for travel are made to the cruise line or supplier under their payment schedule and cancellation terms.
Intellectual property
The First Response Voyages name, logo, site design, copy, illustrations, and photographs are owned by First Response Voyages LLC or its licensors and are protected by copyright and trademark law. You may not copy, reproduce, or use them without our written permission. Cruise line names and marks belong to their respective owners.
Disclaimer of warranties
The website and its content are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted or error-free, or that pricing, availability, or itinerary information supplied by third parties is complete or current.
Limitation of liability
To the fullest extent permitted by law, First Response Voyages LLC and its owners and staff are not liable for indirect, incidental, special, consequential, or punitive damages, or for any act, omission, delay, cancellation, injury, loss, or damage caused by a cruise line, airline, hotel, transportation provider, port authority, weather event, or other third party. Our total liability for any claim relating to our services will not exceed the amount of commission we actually received on the booking at issue.
Indemnification
You agree to indemnify and hold harmless First Response Voyages LLC from claims, damages, and expenses arising out of your misuse of the site, your violation of these terms, or inaccurate information you provide to us or to a travel supplier.
SMS Messaging Terms
By opting in to receive text messages from First Response Voyages, you agree to the following:
- You may receive recurring SMS messages related to cruise quote follow-ups, booking and trip confirmations, deposit and final-payment reminders, travel document and check-in deadlines, and occasional promotional cruise offers for first responders from First Response Voyages.
- Message frequency varies, typically up to 6 messages per month.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Consent to receive SMS messages is not a condition of purchasing any goods or services.
- You can cancel the SMS program at any time by texting “STOP.” After you send “STOP,” we will confirm your opt-out and send no further messages, except one final confirmation message.
- If you need help at any time, text “HELP” or contact us at firstresponsevoyages@gmail.com / (941) 529-1843.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include all major US mobile carriers. Carrier participation may change without notice.
- For information on how we handle your data, see our Privacy Policy.
Termination
We may suspend or terminate access to the website, the customer portal, or our services at any time for conduct that violates these terms or that harms other clients, our suppliers, or us. You may stop using the site at any time and request removal of your account.
Governing law and jurisdiction
These terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute will be brought exclusively in the state or federal courts located in Sarasota County, Florida, and you consent to that jurisdiction and venue.
Changes to these terms
We may update these Terms of Service at any time. Updates take effect when posted on this page with a revised “last updated” date. Continued use of the site or the SMS program after an update means you accept the revised terms.
Contact us
First Response Voyages LLC
2831 Ringling Blvd #101A, Sarasota, FL 34237
firstresponsevoyages@gmail.com
(941) 529-1843